Return & Refunds Policy

At Vernon Tech Ware, we strive to provide high-quality Gaming Accessories, Smartphones & More, and Wearable Products to our customers worldwide. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience. Please read the following policy carefully.

1. Return Eligibility

We accept returns only if the item meets the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• Returns must be requested within 7 days from the date of delivery.
• The item must include all accessories, manuals, and original packaging.
• Items that are damaged due to misuse, improper handling, or accidental drops are not eligible for return.
• Certain items, such as software, downloadable content, or hygiene-sensitive wearables, are non-returnable unless defective.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us – Send an email to [your email] within 7 days of receiving your order. Include your order number, product details, and reason for return.
2. Approval & Instructions – Once your return request is approved, we will provide return instructions, including the address to which the product should be sent.
3. Ship the Item – Ensure the item is securely packaged and shipped within 5 days of receiving return approval. The return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
4. Inspection & Processing – After receiving the returned item, we will inspect it within 3-5 business days and notify you of the approval or rejection of your return.

3. Refund Policy

Once your return is approved:

• Refunds will be processed within 7 business days after inspection.
• The refund will be issued via cash.
• Shipping fees are non-refundable, except in cases where the item was defective or incorrect.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please contact us within 7 days of receiving the item.

5. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

• Items returned after 7 days of delivery.
• Used, damaged, or incomplete products.
• Items without original packaging and accessories.
• Software, digital downloads, and opened hygiene-sensitive wearables.

6. Contact Us

For any refund or return inquiries, please reach out to our support team at [email protected].